We are very pleased that you are interested in our company. Intercycle ag, a subsidiary of the hostettler group, attaches great importance to the protection of your privacy. The use of the intercycle ag (hereinafter: “intercycle”) website is possible without having to provide any personal data. However, if you would like to use our company’s special services via our website, it may be necessary to process personal information.
We are committed to the responsible handling of your personal information. Consequently, we consider it a matter of course to comply with the Swiss federal law regarding data protection, any associated regulations and other applicable data protection regulations, in particular the EU General Data Protection Regulation (GDPR).
The responsible entity with regards to data protection law is:
Telephone: +41 41 926 61 11
1.1 Data Protection Officer
The contact details of our data protection officer are:
Data Protection Officer
Here is an overview of the key points regarding how we process your information. Of course we will also provide you with more detailed information. You will find that immediately below.
2.1 Processing Personal Information
We process the personal data that you give us, we collect about you or that we have received from third parties. The most important are:
- Contact and identification data
- Personal information
- Contract data
- Financial information
- Site interaction and usage data
- Website information
2.2 Purposes of Processing
We process personal information primarily to fulfill our legal and contractual obligations.
2.3 Disclosure to Third Parties
As part of our business activities, we are dependent and in some cases obliged to transmit certain data to specific third parties. Under no circumstances do we sell your personal information.
2.4 Place of Processing
In principle, we process personal data in Switzerland or in an EU/EEA country or in another country that has adequate data protection regulations.
3.1 Personal Data Processed by Us
hostettler processes various personal information. This in particular concerns the following personal data:
- which we receive as part of our business relationships from customers, future customers, interested parties, service providers, suppliers, business partners or other persons involved in the business relationship;
- which we receive from job applicants;
- which we are legally or contractually obliged to collect;
- which we collect when you use our website;
- which we receive from authorities and other third parties (address dealers, credit bureaus).
Depending on the type of relationship, we process personal information such as:
- Contact and identification data such as name, surname, address, email address, telephone number;
- User account information such as username, password, user account number;
- Contract data such as contract type, contract content, type of products and services, consumer groups, consumer types, forecast data, applicable terms and conditions, start of contract, contract term, billing information;
- Financial information such as account information, payment information, payment history, average revenue, credit rating, income, purchasing power;
- Application data from telecommunications sources such as telephone number, value-added service numbers, date, time and duration of the connection, type of connection, location data, IP address, device identification numbers such as MAC address;
- Interaction and usage data: correspondence, preferences and target group information, device type, device settings, operating system, software, information obtained in connection with an assertion of rights;
- Website information: IP address, cookie information, browser settings, frequency of visits to the website, duration of visits to the website, search terms, clicks on content, website of origin.
3.2 Reasons behind Processing Personal Information and Legal Basis for Processing
We use the personal information we collect primarily to conclude and process contracts with our customers and business partners.
We are also dependent on the processing of personal information for the purchase of products and services from our suppliers and subcontractors. If you work for a customer or business partner, your personal information may of course also be processed in this regard.
In addition, we also process your and others’ personal information, as far as deemed permissible and appropriate, for the following purposes, because this is necessary for our (and sometimes also third parties) purposes or has a justified interest in our business:
- Offers and further development of our products, services and website and other platforms on which we are present;
- Communication and processing of inquiries (e.g. via contact forms, e-mail, telephone, job applications, media inquiries);
- Advertising and marketing (including the organization of events and sweepstakes), insofar as you have consented/not objected to the use of your data (if we do send you advertising as an existing customer, you can object to this at any time; in this case, we will unsubscribe you from any further promotional content);
- Market research, media monitoring;
- Assertion of legal claims and defense in connection with legal disputes and governmental proceedings;
- Prevention and investigation of criminal offenses and other misconduct (e.g. conducting internal investigations, data analysis to combat fraud);
- Guarantees of our operations, especially IT, our website and other platforms.
If you have given us your consent to process your personal information for specific purposes, we will process this information within the framework of and based on this consent, unless we are legally entitled or required to do otherwise. You can revoke your consent at any time; however, this has no effect on data processing that has already taken place. You can send us a revocation by email or by post to the (email) address provided in Section 1.1.
3.3 Third Parties with Access to Personal Information
We also disclose personal information to third parties as part of our business activities and for the above-mentioned purposes, insofar as this is permitted and outlined, either because they process it for us (order data processing) or because they wish to use it for their own purposes (data disclosure). In particular, this includes:
- Service providers, including processors;
- IT service providers (e.g. web hosting providers, email service providers, online tools);
- Companies within the hostettler group;
- Partners of the YAMAHA Switzerland sales network;
- YAMAHA Motor Europe NV;
- Insurance companies;
- Banking institutions and payment service providers;
- Legal authorities and courts.
Some of the recipients are location in Germany, while some are abroad. In particular, it should be presumed that your data will be transferred to other countries within Europe and the USA, where some of the IT service providers we use are located. If we transfer data to a country that does not have an adequate legal level of data protection (such as the USA), we require that the recipient takes the appropriate measures to protect personal information (e.g. by means of agreeing to so-called EU standard clauses, current version available here, other provisions or grounds of justification).
3.4 Duration of Data Processing
We process personal information as long as it is necessary to fulfill our contractual obligations or to pursue our initial purpose, for example, for the duration of the entire business relationship (from the initiation and processing to the termination of a contract), and beyond that in accordance with the statutory storage and documentation requirements. It is possible that personal information will be stored for the time in which claims can be asserted against us and insofar as we are otherwise legally obliged to do so or that legitimate interests require the retention of data (e.g. for evidence and documentation purposes). As soon as your personal information is no longer required for the above purposes, it will be deleted or made anonymous.
4 Visiting our Website
As a rule, you can use our website without providing any personal information. Excluded from this are areas and services that naturally require your name, address or other personal information, e.g. orders via our online shop.
4.1 Server Log Files
When you visit our website, our servers temporarily store each visit as a log file, the so-called server log files.
This includes, for example, your IP address, the date and time of your visit, the name of the file accessed, access status (completed, partially completed, not completed, etc.), the web browser and operating system used and other similar information that is used to avert danger in the event of an attack on our IT systems.
Before we save your IP address, it will be made anonymous and not merged with any other data. There is no personal evaluation and the personal information in the server log files are not linked to any other personal data you may have provided.
The purpose of processing this information is to properly display our website and its contents and offers to you and to ensure data traffic, to optimize our website, content and offers, to ensure the stability and security of our website and systems over the long term, and to provide information, both defensive and offensive, so as to enable and enforce claims against cyberattacks, spam and other illegal activities in relation to our website and systems.
We delete your personal information as soon as it is no longer required to achieve the purpose for which it was initially collected. If the data is collected for the provision of our website, it will be deleted when the respective session has ended.
Our website allows you to contact us by email, online form or telephone. Which data is collected in the event of contacting us via the online form can be found in the respective grid. Your details will be stored by us for the purpose of processing your request, its processing and in the event of follow-up questions and will not be passed on to unauthorized third parties without your consent. Of course, this also applies to any correspondence sent to us by post.
The required information is necessary to process your request. The voluntary provision of further data facilitates the processing of your inquiry and enables us to provide you with the requested information.
You can object to the processing of this data at any time. Please send your objection to the (email) address provided in Section 1.1 and we will address your request. In this case, your contact will not be processed further.
Your personal information will be deleted as soon as the request you have made has been addressed. This will be the case if the circumstances indicate that the matter in question has been conclusively clarified and there are no legal obligations to preserve records that would prevent deletion.
4.3 Sponsorship requests
If you are interested in working with the hostettler group, you can send us your sponsorship request directly via the website.
Please note that our resources for sponsorships are limited and we have posted various criteria on our website that must be met in order for a sponsorship to be considered.
If you would like to count us as a sponsor, you can submit your request via the online form. As hostettler is part of the hostettler group, we kindly ask you to submit your sponsorship request via the hostettler group central request form.
You can object to this data processing at any time. Please send your objection to the e-mail address mentioned in section 1.1 and we will review your request. In such a case, your sponsorship request will not be processed further.
If we conclude a sponsorship agreement with you, the transmitted data will be stored by us for the purpose of processing the sponsorship relationship. In the event of a rejection, we will delete all data that you have transmitted to us as part of your request.
4.4 Open positions
4.4.1 Registration of an applicant account
In order to apply for a vacant position with us, you must register an applicant account. To open such an account, you must enter various data, such as e-mail address, desired password, first and last name, in the input mask. We need this information to provide you with password-protected access to your stored applicant data and to process your application.
Our applicant portal is provided by Abacus Umantis AG (“Umantis”), based in Switzerland, a group company of the Abacus Group in Switzerland.
Accordingly, the information you provide as well as application documents are stored on the servers of Abacus. In order to ensure the protection of your personal data, we have concluded an order processing agreement with Umantis.
You can delete your account and the applicant data stored in it at any time by clicking the corresponding button within your account. Please note that this will permanently delete your account and remove all of your information and withdraw you from any positions for which you have applied.
4.4.2 Processing of your applicant data
If you apply for a position with us, we process the personal data that we receive from you as part of the application process or that you upload on the application portal. In addition to your personal details, education, work experience and skills, this includes the usual correspondence data such as postal address, e-mail address and telephone number. In addition, all documents submitted by you in connection with the application, such as letters of motivation, curriculum vitae, and references, are processed. In addition, you may voluntarily provide us with additional information.
Furthermore, we may process information from third parties, such as information from official registers (e.g. credit or criminal records information), references from previous employers or other information as well as information from public and professional networks. If you provide us with data of other persons (e.g. reference persons), you will only share their data with us if you are allowed to do so and if these data are correct.
This data will be stored, evaluated, processed or forwarded internally exclusively in the context of your application. Furthermore, they may be processed for statistical purposes (e.g. reporting). In this case, no conclusions can be drawn about individual persons.
Your applicant data is processed to fulfill our (pre)contractual obligations within the scope of the application process.
You can object to this data processing at any time and withdraw your application. To do so, use the corresponding functions of our applicant portal or send your objection to the body responsible for your application at the e-mail address stated in section 1.1.
If we conclude an employment contract with you, the transmitted data will be stored for the purpose of processing the employment relationship in compliance with the statutory provisions.
If the application process ends without employment, your personal data will be stored for another 6 months for documentation purposes and then automatically deleted, unless you have given us permission to use your information for further application processes with us (so-called applicant pool). Of course, you have the option to revoke this consent at any time. You can send your revocation to the e-mail address mentioned in section 1.1 or use the corresponding functions of the applicant portal.
Your applicant profile and correspondence are excluded from the automatic deletion described above. These remain in the system for statistical purposes beyond the application. Of course, you can also delete your data yourself at any time.
4.4.3 Job Newsletter
If you would like to be informed regularly about new job offers at hostettler, we offer you the possibility to sign up for our job subscription.
You can open an individual job search profile. Simply select your desired criteria, such as group of companies, department or location.
In order for us to be able to send you the information, it is necessary for you to have an applicant account (cf. Section 4.3.1), as our job newsletter is sent out by Umantis.
The sent job newsletters may contain small, “invisible” files (beacons), which can be used for various evaluations to improve our offers. The beacons are used to record your IP address, the browser you are using, the time at which the job newsletter is retrieved and opened, and the click behavior on links contained in the mails. The data is stored and evaluated in order to better adapt the dispatch of the Job Newsletter to individual interests in the future. We do not pass this information on to third parties.
You can revoke your consent to the storage of your data and its use for sending the newsletter at any time, for example via the “unsubscribe” link at the end of each newsletter. Alternatively, you can also delete your job subscription independently at any time by clicking on the corresponding button within your applicant account.
If you would like to prevent the use of web beacons, please set your mail program so that no HTML is displayed in messages. Please see the following links for explanations on how to make this setting in the most popular email programs: Microsoft Outlook and Mail for Mac.
We use so-called cookies on our website. Cookies are small text files that are placed and stored on your end device (laptop, tablet, smartphone or similar) with the help of the browser. They serve to make our website more user-friendly and effective overall and to make your visit to our website as pleasant as possible. Cookies do not cause any damage to your end device. They cannot execute programs or contain viruses.
Most of the cookies we use are so-called session cookies. These are automatically deleted when you log out or close the browser. Other cookies remain stored on your terminal device beyond the respective usage process and enable us or our partner companies (third-party cookies) to recognize your browser on your next visit. Insofar as other cookies (e.g. cookies to analyze your surfing behavior) are stored, these are treated separately in this data protection declaration.
You can set up your browser so that it informs you about the setting of cookies and you only allow the acceptance of cookies for certain cases in individual cases or generally exclude them. However, we would like to point out that you may then not be able to use all the functions of our website.
4.6 Google Services
On our website, we use various services of Google LLC, based in the USA, or if you have your habitual residence in the European Economic Area (EEA) or Switzerland, Google Ireland Ltd, based in Ireland (“Google”). Google LLC is always responsible for the processing of personal data when using “Google Maps” and “YouTube”. We use the following Google services on our websites:
- Google Tag Manager
- Google Analytics
- Google Maps
- Google Fonts
- Google reCAPTCHA
More information about each service can be found below.
Google uses technologies such as cookies, web storage in the browser and tracking pixels that enable an analysis of your use of our website. The information generated by this about your use of our website may be transmitted to a Google server in the USA or other countries and stored there. Information about the locations of Google’s data centers can be found here.
We use tools provided by Google that Google claims can process personal data in countries where Google or its subcontractors maintain facilities. Google promises in its “Data Processing Addendum for Products where Google is a Data Processor” to ensure an adequate level of data protection by relying on the EU standard contractual clauses.
4.6.1 Google Tag Manager
Our website uses Google Tag Manager. Website tags can be efficiently managed with Google Tag Manager. Website tags are placeholders that are stored in the source code of the respective website, for example, to record the integration of frequently used website elements, such as codes for web analysis services. Google Tag Manager triggers other tags, which in turn may collect data. Google Tag Manager does not have access to this data. If you have chosen to deactivate the domain or all cookies, this will remain in place for all tracking tags implemented with Google Tag Manager.
See the Google Tag Manager Terms of Service for more information.
4.6.2 Google Analytics
We use the web analysis service Google Analytics 4 for the purpose of analyzing our website and its visitors as well as for marketing and advertising purposes.
We use the user ID function. User ID allows us to assign a unique, long-term ID to one or more sessions and any activities within those sessions and analyze user behavior across multiple devices.
We use Google Signals. Google Signals sends additional information about users who have activated personalized ads (interests and demographic data) to Google Analytics, thus allowing ads to be delivered to users in cross-device remarketing campaigns.
With Google Analytics 4, IP addresses are by default made anonymous. As a result, your IP address will be shortened by Google within Switzerland or the EU/EEA before transmission. Only in exceptional cases will the full IP address be sent to a Google server and shortened there.
Google uses this information to evaluate your pseudonymous use of our website, to compile reports on website activity and to provide us with other services related to website activity and internet usage. According to Google, the IP address transmitted by your browser as part of Google Analytics will not be merged with any other Google data. When you visit our website, your user behavior is recorded in the form of events (e.g. page views, interaction with our website or your “click path”) as well as other data such as your approximate location (country and city), technical information about your browser and the end devices you use or the referrer URL, i.e. via which website/advertising material you came to our website.
You can prevent the collection and transmission of the data generated by cookies and related to your use of our website (incl. your IP address) from being sent to Google and the processing of this data by Google by downloading and installing the browser add-on for deactivating Google Analytics. If you wish to object to interest-based advertising by Google, you can do so via the setting and opt-out options provided by Google.
You can find an overview of data usage with regards to Google Analytics and the measures taken by Google to protect your data under Google Analytics Help.
4.6.3 Google Maps
We use the online map service Google Maps to integrate interactive maps on our website.
When you visit a website embedded with a map from Google Maps, Google Maps will save a cookie on your device. As a rule, this cookie is not deleted by closing the browser, but only expires after a certain period of time, unless you delete it manually beforehand.
By using Google Maps, information regarding your use of our website (including your IP address) may be transmitted to a Google server in the USA and stored there. Google may store this data in the form of usage profiles for the purpose of tailoring services to its needs as well as advertising and market research. If you are logged in to Google, your data will be assigned directly to your account. If you do not wish for this to occur, you must first log out of your account.
If you do not agree to this processing of your information, you have the option of deactivating the Google Maps service. To do so, you must deactivate the Java Script function in your browser. However, this can also affect the overall functionality of our website.
4.6.4 Google reCAPTCHA
The reCAPTCHA function is used to distinguish whether an entry (e.g. in a contact form) is made by a human or automatically by a computer program (so-called bots). In this way, we want to ensure the security of our website and protect it in particular from automated entries (or attacks) and from spam.
For this purpose, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. These analyses run completely in the background and start automatically as soon as you visit our website. In order to distinguish between humans and bots, Google analyzes various information, such as the IP address of the end device used, the time spent on the website, the browser and operating system used or the mouse movements of the website visitor.
4.6.5 Google Fonts
For the display of fonts and in order to display our content correctly and graphically appealing across browsers, we use the script and font library Google Fonts on our website. Google Fonts are transferred to the cache of your browser to avoid multiple loading. If your browser does not support Google Fonts or prevents access, content is displayed in a standard font.
Calling up script or font libraries automatically triggers a connection to the operator of the library. In this case, it is theoretically possible – although it is currently also unclear whether and, if so, for what purposes – that the operator collects Google data in this case.
We do not collect any personal data through the integration of Google Fonts.
We use on our website for the integration of videos the services of the provider YouTube LLC, based in the USA (“YouTube”) a subsidiary of Google LLC. (“Google”).
When you start a YouTube video on our website, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited. This information (including your IP address) may be transmitted to a Google server in the USA and stored there. If you are logged into your YouTube account at the same time, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account before visiting our website.
We use the so-called extended data protection mode of YouTube. According to YouTube, this mode ensures that YouTube does not store any data about you as a visitor to our website before you watch or play the video. However, the transfer of data to YouTube partners is not necessarily excluded by the extended data protection mode.
4.7 Meta Pixel
We use Meta Pixel on our website, if you are habitually resident in the European Economic Area (EEA) or Switzerland, a service provided by Meta Platforms Ireland Ltd, based in Ireland. The parent company is Meta Platforms Inc, based in the USA (“Meta”). Instagram is also a service provided by Meta.
With the help of the Meta Pixel, it is possible for Meta to determine the visitors to our online offers as a target group for the display of ads (so-called “Facebook Ads” or “Instagram Ads”). Accordingly, we use the Meta Pixel to display the Facebook and Instagram Ads placed by us only to those Facebook or Instagram users who have also shown an interest in our online offers or who have certain characteristics (e.g. interests in certain products determined on the basis of the websites visited), which we transmit to Meta (so-called “Custom Audiences”). With the help of the Meta Pixel, we also want to ensure that our Facebook and Instagram Ads correspond to the potential interest of users and do not have a harassing effect. With the help of the Meta Pixel, we can also track the effectiveness of the Facebook and Instagram ads for statistical and market research purposes by seeing whether users are redirected to our website after clicking on a Facebook or Instagram ad (so-called “conversions”).
Furthermore, we use the additional function “automatic advanced matching” when using the Meta Pixel. Here, data such as telephone numbers, e-mail addresses, dates of birth or postal codes are sent to Meta in encrypted form as additional information, provided that you have made this data available to us. This enables us to increase the number of assigned “conversions” and to enlarge our “Custom Audiences”. You can find further information on “automatic extended matching” in the corresponding help section of Meta.
We also use the “Custom Audiences from File” method. This allows us to upload various customer information, such as e-mail addresses, telephone numbers, first and last names, to Meta in encrypted form. Using this information, Meta can determine whether someone on Facebook or Instagram should be added to our advertising target group. We do this to ensure that ads are only shown to users who have an interest in our information and services. Further information on Customer File-Custom Audiences can be found in the relevant help section of Meta.
Data processing by Meta is carried out in accordance with Meta’s data policy. You can find general information on the display of Facebook and Instagram Ads in this policy.
For general information about Meta’s use of data, your rights in this regard and ways to protect your privacy, please see Meta’s Data Policy. Specific information and details about the Meta Pixel and how it works can be found in Meta’s help section. If you generally want to object to the collection by Meta Pixel and the use of your data for the display of Facebook or Instagram ads, you can do this in the advertising settings of Facebook, or the privacy settings of Instagram. To do this, you must be logged in to Facebook, or Instagram.
4.8 Font Awesome
In order to display our content correctly and in a graphically appealing manner across browsers, we use web fonts (specifically icons) from Fonticons Inc. based in the USA (“Font Awesome”) on our website.
The icons are loaded via the Font Awesome Content Delivery Network (CDN). CDNs are server networks that are distributed around the world, allowing files to be loaded quickly from the nearest server. For loading the icons, the browser you are using automatically connects to Font Awesome’s servers. In particular, this provides Font Awesome with information about your IP address and which icon you loaded and when. This information is stored on the respective CDN server, including in the USA.
We do not ourselves collect any personal data through the integration of Font Awesome.
4.9 Social Media Presence
We maintain social media profiles on Instagram and YouTube.
The data you enter on our social media profiles will be published by the social media platform and will never be used or processed by us for any other purpose. However, we reserve the right to delete content if necessary. If necessary, we will communicate with you via the social media platform.
Keep in mind that the social media platform operator uses web tracking methods. Web tracking, over which we have no influence, may occur regardless of whether you are logged in or registered on the social media platform.
Instagram | Meta Platforms Inc. (USA)/Meta Platforms Ireland Ltd. (Irland): Data policy
4.10 Links to Third-Party Websites
Some links on this website redirect to third-party websites. These are no longer under the jurisdiction of intercycle. intercycle therefore assumes no responsibility whatsoever for the accuracy, completeness and legality of the content contained therein and for links to other websites or any offers, products and services contained therein. Accessing linked websites is at your own risk.
5 Data security
We take technical and organizational security precautions to protect your personal data against manipulation, loss, destruction or access by unauthorized persons.
Our security measures also include the encryption of your personal data. All information that you enter online is transmitted via an encrypted transmission path. This means that this information cannot be viewed by unauthorized third parties at any time.
Our security measures are continuously improved in line with technological developments.
Our employees and the service providers commissioned by us are obliged to maintain confidentiality and to comply with data protection regulations. Furthermore, access to your personal data is only granted to the extent necessary.
6 Your rights
In principle, you have the right to information, correction, deletion, restriction, data transferability, objection to processing and revocation of consent with regard to your personal data.
Please note, however, that we reserve the right to assert the restrictions provided for by law, for example if we are obliged to store or process certain data, have an overriding interest in the above (insofar as required) or need it to assert claims.
Please note that the exercising of these rights may conflict with contractual agreements and this can have consequences such as premature termination of the contract or financial consequences. We will inform you in advance if the above does not fall within the contractual agreement.
If you believe that the processing of your personal data violates data protection law or your data protection claims have otherwise been violated, you may make a complaint to the responsible supervisory authority. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC).
The exercising of your data protection rights usually requires that you clearly prove your identity (e.g. by means of a copy of your ID card, in cases where your identity is otherwise uncertain or cannot be verified). To assert your rights, please contact us at the (email) address provided in Section 1.1.
hostettler group | Sursee, 1.9.2023